Products / Services

Avail-TVN offers a great opportunity to work for an established organization that offers leading-edge digital media services. In addition to working with a smart, dynamic team and receiving a comprehensive benefits package, you'll enjoy creating innovative solutions that truly influence the latest technological developments in home entertainment.

Job#:
REF19L

Location:
Sherman Oaks, CA

The Affiliate Operations department is responsible for the maintenance and enhancement of the relationship between the company and its affiliate customers.

Affiliate Relations Managers (ARMs) are responsible for the active management of the affiliate relationship, as well as the management of various internal systems and interdepartmental relationships for the mutual benefit of the company and its affiliate customers. An Affiliate Relations Manager(ARM) serves as the primary point of day to day contact with a number of assigned affiliates, large and small. An ARM can expect to spend large portions of his/her workweek managing complex data sets in the company’s large, proprietary asset delivery and management systems (Adoniss and ViewTrak) as well as the company’s Customer Relations Management system.

• Serve as the single point of contact between Avail-TVN and Affiliate for all the company’s affiliates as well as the primary bridge between the company’s affiliates and parallel internal departments
• Perform a large quantity of metadata transforms accurately and quickly on a daily basis
• Maintaining persistent and clear lines of communication with the affiliate during and after deployment
• Liaison with internal stakeholders in Content Operations, Content Authorizations, Network Operations, Sales, Marketing and Programming on the affiliate’s behalf and in support of the organization’s goals
• Serve as the affiliate’s advocate within the organization, escalating points of concern
• Identify operational improvements and opportunities for efficiency maximization

• Operational Management of Proprietary Asset Delivery and Management Systems (Adoniss and ViewTrak) as well as the Company’s Customer Relationship Management System
• Persistent, high touch contact with assigned affiliates.
• Liaise with parallel departments on a host of issues
• “Small Project” PM duties

|  Knowledge,Skills, and Experience  |

• 100% bilingual skills in reading, writing and speaking Spanish is required
• 3+ years’ of experience working in highly collaborative team environment required
• 3+ years’ of experience customer service or account management required
• Demonstrated ability to multi-task, prioritize and manage a heavy daily workload required
• Demonstrated work history in a very detail-oriented environment required
• Excellent written and verbal communication skills required
• Proficiency with Microsoft Office applications required (Excel, Word, Outlook)
• Operations work experience within Cable Television industry preferred
• Understanding of Digital Media Delivery, as well as Video On Demand and Linear content distribution workflows a plus
• CableLabs VOD metadata knowledge is a plus

|  Key Results and Deliverables (What does success look like):  |

• A charismatic and credible communicator who leads by example
• Highly responsible, self-motivated, and able to thrive in an energetic, fast pace, high growth, entrepreneurial environment.
• Strong team player who can build strong relationships at all levels of the organization
• Have excellent communication skills - written, verbal, presentation and interpersonal
• An ethical and proactive leader who can maximize the resources of a start-up environment
  • Self-starter,with an ability to work independently as well as within a team
  • Superior problem solving skills
  • Superior Customer Service skills
  • Superior time management skills
  • Ability to work under pressure
  • Quick learner
  • Strong Work-Ethic

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.